Business Process Modeling, Analysis and Design

Course: BPMAD

Duration: 4 Days

Level: I

Course Summary

In a modern, fast-paced business environment, analysts must possess skills to effectively communicate business needs, rules, structure and workflow to all relevant stakeholders. A working knowledge of modeling is the key to ensuring that this business challenge is met.

Faced with a rapidly changing business environment, organizations are under pressure to effect dramatic performance improvements. Business process reengineering (BPR) improves productivity through redesign, innovation and the enabling power of modern technology. In this course, you gain the critical skills needed to implement BPR within your organization.

This workshop is for business and IT analysts, managers and consultants involved in supporting process-managed organizations, process-based change, and automation of process solutions.

This workshop-oriented class specifically addresses the tactical aspects of process improvement project work. Any organization that needs to save money, become more efficient, effective and adaptable in the current economic environment will benefit from the knowledge and skills that participants gain from this seminar.

This seminar is organized around a case study that will be developed by attendees in small-team intensive workshops. Attendees will learn patterns that can be used as the basis for accelerating their own projects. The approach is hands-on and business-oriented, with technology discussed as a support mechanism. The content is comprehensive, in-depth and universally applicable, enabling attendees to immediately apply what they learn to any process in any industry. In addition, using these techniques organizations have seen results in excess of one thousand percent improvement to process efficiency.

If desired, workshop exercises may be integrated with a tool like Visio, or participants may choose to take a separate Visio class.

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Topics Covered In This Course

Introduction to Business Process Management

Developing a common language for business process
A clear, concise definition of the difference between process and activity
Introduction to a thoroughly documented framework for successful process-based change
Integrating re-engineering and systems design and development

Modeling the Business Process

Pinpointing processes for reengineering
Uncovering core business processes
Choosing suitable metrics to assess process performance
Detecting business process anti-patterns
Presenting findings to senior management

Describing worker roles and responsibilities using UML techniques

Identifying anomalies in worker roles using cross-reference matrices
Mapping a business process using activity diagrams
Partitioning activities between roles

Analyzing the Business Process

Detailing business processes
Selecting appropriate UML tools
Scoping the process with UML use case diagrams
Pinpointing key business actors
Modeling alternative workflows
Capturing ineffective business activities

Exploring the business structure

Revisiting organization infrastructure
Mapping information using class diagrams
UML business stereotypes
Designating process architecture with communication diagrams
Removing restrictive structures

Maximizing the benefits of information technology

Web-enabled technology
Interaction through social spaces
Designing future-proof business systems
Business intelligence solutions
E-commerce: B2B and B2C

Define Process Projects

Significance of identifying process stakeholders
Identify process performance targets
How to define a project scope with stability
Getting the business & technology groups involved
Learning how to deal with fuzzy process boundaries
Techniques for defining and controlling scope
Defining the project team

Case Study: Defining Project & Process Scope

Modeling Current Processes

Establishing modeling standards
Modeling the "right" process information
Importance of the model when analyzing the process
Techniques for modeling process quickly and accurately
Understanding process components
Documenting IGOE's (Input, Guide, Output & Enabler)

Case Study: Modeling Process

Information Gathering & Facilitation

Identifying sources of process knowledge
Starting to build buy-in for change
Conducting successful facilitated sessions
Gathering process information using appropriate techniques
Knowing what information about the process is essential
Interviews vs. workshops
Validation
Creation / innovation
When to use interviews, workshops and questionnaires
Facilitated sessions for information gathering
One-way vs. two-way communication
Barriers to effective communication
Guidelines to enhance listening skills
Group decision-making styles, problem-solving orientations
How to handle difficult situations that can arise
Balancing the needs of a group
Interviews for information gathering
Executives
External stakeholders
Workers
Interviewing tools and techniques
Checklists
Documentation
Roles
Best practices

Case Study: Interviewer Role Play - Extracting the "Right" Information

Modeling Process Information

Defining types of process models
Modeling exceptions
Modeling variations in process
Knowing which models are appropriate and when
Practical tips and techniques

Measuring Processes

Determining the appropriate measurements
Defining measurement criteria
Designing measurement techniques
Importance of balanced measures

Case Study: Measuring Process

Analyzing Processes

Prioritizing the focus of analysis
Understanding how to use the information gathered in modeling & measurement
Understanding how to use a good process model to identify opportunities
Knowing where and when to use techniques like Six Sigma & Use Cases
Analysis techniques for finding the "root cause" of the problem
Identifying "quick wins"

Case Study: Analyzing a Process

Creating New Processes

Researching innovative processes
Benchmarking
Building evaluation criteria
Breaking through the creative barriers
Creative workshop techniques
Evaluating alternatives

Case Study: Creating a Process

Designing New Processes

Properties of a good process
Guidelines for process design
How to create completely new processes

Validating New Processes

Gaining buy-in for process change
Developing scenarios
Application of scenarios
Additional validation techniques
Verifying assumptions
Creating prototypes
Running simulations

Case Study: Validating a Process

Selection of Tools

Defining the BPR activities
Aligning activities with requirements
Aligning requirements with tool capabilities
Building the evaluation matrix
Sources for tool specific information

What You Can Expect

At the end of this course, participants will have:

The most powerful techniques for process analysis.
A clear, concise definition of process that can be used to evaluate each company's current process work.
Ability to identify the "real" problems in a process.
Practical process modeling and design techniques.
An understanding of the various modeling notations, and when and how each can be used effectively to understand, communicate and analyze processes.
How to plan and conduct facilitated sessions designed to gain information about processes.
Tips and techniques for avoiding common pitfalls in process improvement projects.
The importance of properly managing the "people" aspect of process redesign

Who Should Take This Course

Business analysts, systems analysts and those who lead or participate in projects that involve simplifying, improving, restructuring, modeling or reengineering key business processes.

Training Style

Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities.

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Related Courses

Code	Course Title	Duration	Level
BMPMN	Business Process Modeling with BPMN	3 Days	I	Details
BPA1	Introduction to Business Process Analysis	5 Days	I	Details
BMUML	Business Modeling and Analysis w/UML	3 Days	I	Details
BPA2	Intermediate Business Analysis	5 Days	II	Details
BPA3	Advanced Business Analysis	5 Days	III	Details

Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.

Schedule For This Course
There are currently no public sessions scheduled for this course. We can schedule a private class for your organization just a couple of weeks from now. Or we can let you know the next time we do schedule a public session.

Notify me the next time this course is confirmed!

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