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ITIL v2-v3 Foundation Bridge

Course:  ITIL3FB
Duration:  1 Day
Level:  II
Course Summary

This course covers new material provided in ITIL v3. This course prepares participants for the ITIL v3.0 Foundation certification bridging exam, which allows holders of the ITIL v2.0 Foundation certification to quickly update their credential to reflect the new material available in ITIL v3.0.

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Topics Covered In This Course

Introduction

Service Management

  • Services defined
  • Service management defined
  • Utility and warranty
  • History of ITIL
  • ITIL and other approaches (e.g., COBIT, SOA, Six Sigma, etc..)
  • ITIL functions
  • ITIL roles
  • ITIL process groups and processes
  • Business process modeling

Defining IT Services

  • Service providers
  • Service owners
  • Service descriptions
  • Service catalogs
  • Service Portfolio
  • Service Pipeline

ITIL v3.0 Service Lifecycle

  • ITIL v2.0 vs. v3.0
  • Overview of the ITIL v3.0 service lifecycle

Defining IT Processes

  • RACI
  • Process roles
  • Process descriptions
  • Process metrics
  • Continual improvement (PDCA)
  • Processes and governance

New ITIL Process Areas

  • Service Operation
  • Service Transition
  • Service Design
  • Service Strategy

New ITIL Functions

  • Technical Management
  • IT Operations Management
  • Application Management

Metrics and Measurements

  • Continual Service Improvement
  • VJID
  • Types of measurement
  • 7 Step Improvement Process

IT Service Delivery

  • Service providers
  • Delivery types
  • Value creation
  • Utility and warranty
  • Service portfolio management
  • Demand management

ITIL v3.0 Qualification Scheme

  • New ITIL v3.0 qualifications
  • Relationship to ITIL v2.0 qualifications
  • Foundation and manager bridge qualifications
What You Can Expect

Upon completion of the class participants will:

  • Understand key differences between ITIL v2.0 and ITIL v3.0
  • Demonstrate the service lifecycle
  • Learn about roles and functions in ITIL v3.0
  • Learn about the ITIL v3.0 qualification scheme, and its relationshipto the ITIL v2.0 qualification scheme
  • Complete the requirements necessary to take theITIL v3.0 Foundation bridging exam
  • Develop the knowledge necessary to take theITIL v3.0 Foundation bridging exam
Who Should Take This Course

IT professionals responsible for the development, support, management, delivery, and operations of technology and supporting processes.

Recommended Prerequisites

Participants must hold a valid ITIL v2.0 Foundation certification.

Training Style

Instructor led, participative lecture.

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Related Courses
Code Course Title Duration Level
ITIL3W
ITIL v3 Foundation Workshop
3 Days
I
Details

Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.

Schedule For This Course
There are currently no public sessions scheduled for this course. We can schedule a private class for your organization just a couple of weeks from now. Or we can let you know the next time we do schedule a public session.
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