ITIL Overview

Course: ITILO

Duration: 1 Day

Level: I

Course Summary

ITIL places emphasis on IT service strategies, design, transition and continuous service improvement. The focus is positioning ITIL processes at appropriate, multiple points in the development of IT services and their subsequent release to customers. This course provides the student with an understanding of the scope of ITIL and the key concept of IT Service Lifecycle management. It will cover in-depth the needs of the various ITIL stakeholders.

Awareness is an important first step when beginning to consider the implementation of ITIL and an effective, efficient component of an ITIL implementation program. The course will provide awareness about:

Service Management as a practice
Service Lifecycle
Key Principles and Models
Key Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture
ITIL Qualification scheme

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Topics Covered In This Course

Introduction to ITIL Service Management

Concepts of Service Management
ITIL Service Management
ITIL History

The Service Lifecycle

The Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement

Summary

Case study analysis and discussion
Summary
Next Steps

What You Can Expect

At the end of this course, students will be able to:

Understand what it takes for an IT organization to achieve business and IT alignment, repeatable processes and demonstrable IT service value
Understand the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL)
Explain the concept of IT Service Management
Describe what ITIL is and how it is being adopted worldwide
Describe the Service Lifecycle and how it can be used to relate IT services directly to business processes and how to establish the link between IT service and IT value
Explain the objectives and business value for each phase in the lifecycle

Who Should Take This Course

This course is designed for IT professionals responsible for planning and executing service management improvement initiatives. It is also good for those with or without prior experience or knowledge of ITIL.

Recommended Prerequisites

There are no prerequisites; however, a background in IT will be beneficial.

Training Style

Instructor led with 50% lecture and 50% lab.

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Related Courses

Code	Course Title	Duration	Level
ITILF	ITIL Foundation	3 Days	I	Details
ITPPO	ITIL Planning, Protection, and Optimization (Capability Stream)	5 Days	II	Details
ITOSA	ITIL Operational Support and Analysis (Capability Stream)	5 Days	II	Details

Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.

Schedule For This Course
There are currently no public sessions scheduled for this course. We can schedule a private class for your organization just a couple of weeks from now. Or we can let you know the next time we do schedule a public session.

Notify me the next time this course is confirmed!

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