PROCESS MANAGEMENT USING LEAN IT AND KAIZEN

Course: LEANK

Duration: 4 Days

Level: I

Course Summary

Lean IT Foundation and Kaizen is built on the proven Lean and Six Sigma practices developed in manufacturing organizations around the world? and this class has been tailored for IT processes. Regardless of which framework or standard your IT organization has chosen, the central focus of Lean IT is about learning how to assess a process to eliminate waste (something that adds no value to a product, service, or output). The principles of Lean IT are applicable to all IT operations regardless of industry or sector. Applying Lean IT techniques will result in increased user and customer satisfaction, reductions of IT costs, increased productivity, and ability to manage demand more efficiently.

Numerous Lean initiatives fail because people do not know where to start or how to sustain process improvements. This four-day workshop leads participants from Lean IT foundational understanding through a practical appreciation of how to apply Lean IT Principles to specific business problems, pain points, trigger events and waste scenarios within the organization.

Students learn how to effectively use the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) improvement model leveraging the Lean A3 problem identification and planning tool to complete a full improvement cycle. Participants will learn how to implement and apply Kaizen improvement activities into their organization. The course material is supported by practical case-based exercises and classroom discussion.

This foundations training program provides participants with a set of Lean skills to execute Lean improvements. Whether you are new to the concept of utilizing Lean or are a team member who is going to be working on Lean projects in the workplace, this course will help you learn the foundation that Lean is built on.

This course provides you with the knowledge, skills and methodology required to identify, plan and implement incremental service and process improvements focused on improving the efficiency and effectiveness of any process or value stream.

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Topics Covered In This Course

Module 1 ? Introduction to Lean

History of Lean
Key principles of Lean
Aspects of Lean
Customer Defined Activities
8 types of waste
Primary drivers of Lean
Lean and Six Sigma
Characteristics of Lean IT

Module 2 ? Lean IT Dimensions: Customer

What is value
The customers
Critical to quality
Voice of the customer

Module 3 ? Lean IT Dimensions: Process

Value streams and processes
Process elements
Basic processes
Push vs pull systems
SIPOC
Value Stream Mapping (VSM)
Lean IT Time
Process metrics
The 5 s concept
Heijunka

Module 4 ? Lean IT Dimensions: Performance

Defining performance
Performance indicators
Defining KPI?s
Time usage
Process Cycle Efficiency (PCE)
Skills and Knowledge

Module 5 ? Lean IT Dimensions: Organization

Organization structures
Key behavior
Organizing Lean IT
Communications cascade
Objectives, feedback and performance
Performance dialogue
Visual management
Work boards

Module 6 ? Lean IT Dimensions: Behavior & Attitude

The Lean mind-set
The Lean attitude
Lean behaviors
Lean transformation
Lean leadership
Jidoka

Module 7 ? Kaizen Continual Improvement

Continuous improvement
Kaizen events
Business benefits criteria
Feasibility criteria
Selecting a subject for a Kaizen event
Roles in a Kaizen event
A3 Method
Define, Measure, Analyze, Improve, Control
Common Kaizen tools
Common Kaizen Pitfalls

Module 8 ? Introduction to Kaizen

Kaizen, Kaikaku, Kakushin
Waste ? Muda, Mura and Muri
The Kaizen mind set
Daily Kaizen
Improvement Kaizen
DMAIC method (Kaizen)
DMEDI method (Kaikaku, Kakushin)
Lean and Problems, Kaizen problems vs. ITSM problems
Spectrum of change

Module 9 ? Governance & the organization of Kaizen events

Sources of Kaizen initiatives
The Kaizen team
Selecting team members
Team member roles
Preparing an improvement Kaizen
Preparing for a Kaizen event

Module 10 ? A3 Method

Contents of a problem-solving A3
Examples of A3
The A3 status report
The A3 proposal
Skills for completing an A3
Building communication
The MECE concept

Module 11 ? Define Phase

The problem statement
Validating the problem
Voice of the Customer ? Critical to Quality/ SIPOC
Types of problem ? Cynefin model
Validating problem solving value
Criteria?s; Business benefits, Feasibility, Organizational impact
Typical problems in IT
Ensuring support for a Kaizen
Stakeholder analysis
Key steps in the define phase

Module 12 ? Measure Phase

Problem resolution variables
Categories of units
Technical & people data
Gemba walk
Measurement systems
Baseline and benchmarking
VSM metrics and calculations
Key steps in the measure phase

Module 13 ? Analyze Phase

Graphs and charts
Check (Tally) sheet
Finding the route cause
5 whys
Cause and effects matrix
Failure modes and effects analysis
Analyzing a value stream map
Analysis in IT
Closing the analysis phase
Key steps in the analyze phase

Module 14 ? Improve Phase

Ideas generation
Options selection and prioritization
Testing solutions
Solutions used in IT
Key steps in the improve phase

Module 15 ? Control Phase

Achieving control
Control plan
Documentation
Monitoring
Metrics
Visual management
Performance dialogues
Cascade
Response
Training
Communications plan
Closure
Key steps in the control phase

What You Can Expect

Participants gain a foundational understanding of all the key parts of the Lean IT approach and are then prepared to be a highly effective Lean Kaizen Lead.

At the conclusion of this workshop, participants will be able to:

Understand the Basics of Lean IT
Describe the history of Lean
Identify the key Lean principles
Describe the Lean Roadmap
Introduce Lean IT Dimensions: Customer
Introduce Lean IT Dimensions: Process
Introduce Lean IT Dimensions: Performance
Introduce Lean IT Dimensions: Organization
Introduce Lean IT Dimensions: Behavior & Attitude
Introduce Kaizen Continual Improvement
Define customer needs
Define value
Identify Constraints
Understand Lean principles related specifically to leading a Kaizen event
Understand how to apply the Lean A3 tool to support continual improvement
Use the Six Sigma DMAIC improvement model as a structured improvement methodology
Apply the cycle of continuous improvement: Plan-Do-Check-Act
Implement 5S
Identify Flow Problems
Explain Pull vs. Push Systems
Define Kanbans
Explain Error Proofing (Poka-Yoke)
Learn about improvement scoping and validation
Gain voice of customer input and establish critical to quality requirements
Apply and use Value Stream Mapping (VSM) techniques to identify process waste and speed improvement opportunities
Understand how to use root cause analysis techniques to support problem analysis
Identify, select and use various improvement options
Understand how to establish effective controls
Understand how to establish methods to improve quality and mistake proof future process activities

Who Should Take This Course

Participants should have some professional experience working in a process environment. This Lean IT Foundation workshop would be effective for IT Managers/Directors, Project & Program Managers, Operations Managers, Quality Managers, Business Analysts, Engineering Managers, Team Managers and IT Infrastructure Managers.

Recommended Prerequisites

There is no prerequisite to attending the foundation course, although it is recommended that candidates should have a good understanding of IT processes.

Training Style

Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities and case studies.

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Related Courses

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BMPMN	Business Process Modeling with BPMN	3 Days	I	Details
BPA1	Introduction to Business Process Analysis	5 Days	I	Details
BUSOR	BusinessObjects Reporting	3 Days	I	Details
SSYB	Six Sigma Yellow Belt	2 Days	I	Details
BPA2	Intermediate Business Analysis	5 Days	II	Details
SSGB	Six Sigma Green Belt	4 Days	II	Details
BPA3	Advanced Business Analysis	5 Days	III	Details

Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.

Schedule For This Course
There are currently no public sessions scheduled for this course. We can schedule a private class for your organization just a couple of weeks from now. Or we can let you know the next time we do schedule a public session.

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