Introducing the Force.com Platform

• Cloud computing and PaaS
• Force.com as a platform
• Technologies behind a Force.com platform app
• Basics of an application's user interface
• Requesting a Salesforce Developer account

Creating the Application Data Model

• Introduction to Salesforce objects
• Difference between standard objects and custom objects
• Creating custom objects
• Creating custom fields
• Using the Schema Builder to create and manage objects and fields

Creating the User Interface

• Creating an app
• Creating custom object tabs
• Creating custom web tabs
• Creating and customizing page layouts
• Using page layouts to create, update, and delete object records
• Concept of record types
• Creating and using record types

Implementing Data Relationships

• Implementing dependent picklists
• Types of object relationships available in Salesforce
• Implementing lookup fields
• Implementing master-detail relationships
• Using junction objects to implement many-to-many relationships

Data Management Tools

• Issues that may affect importing data
• Using the Data Import Wizard
• Using the Data Export service
• Using the Data Loader utility

Implementing Business Logic

• Creating validation rules
• Using Salesforce functions
• Creating formula fields
• Creating roll-up summary fields
• Creating workflow rules
• Creating assignment actions
• Creating e-mail actions
• Creating time-triggered workflows

Reporting and Analytics

• Salesforce reporting environment
• The difference between report types and reports
• Creating and customizing report types
• Creating tabular reports
• Creating summary reports
• Creating matrix reports
• Creating joined reports
• Using bucket fields to segment data
• Using custom summary formulas to perform calculations on report data
• Conditional highlighting
• Adding charts to reports
• Running, printing, and exporting reports
• Scheduling reports
• Subscribing to reports

Dashboards

• Purpose of a dashboards
• Creating, customizing, and implementing dashboards

Packaging and Distributing Apps

• Techniques for deploying apps
• Packages
  • Concepts
  • Creating, customizing, and uploading packages
  • Sandboxes
    • Concepts
    • Deployment connections
    • Change sets
      • Creating, customizing, and upload change sets